Refund & Cancellation Policy

Returns

En-Ef Wood does not offer returns.

Damages and Issues

We kindly request you to inspect your order upon delivery and notify us immediately if the item is defective, damaged, or if you have received the wrong product. This allows us to assess the issue and provide a suitable resolution.

Please note that products are not eligible for return or exchange if damages are reported after delivery has been completed and inspected. If an exchange is approved, the cost of returning the original product will be borne by the customer.

Exceptions / Non-Returnable Items

Certain items cannot be exchanged, including:

Custom or made-to-order products (such as personalised or specially requested pieces).

Items where the dimensions do not fit within the customer’s space (it is the buyer’s responsibility to ensure that furniture can fit through doors, staircases, and lifts in its packaging before placing an order). Product dimensions are clearly provided on our website.

Sale items and gift cards.

Exchanges

En-Ef Wood does not offer exchanges on furniture items. For any concerns, please contact our customer support team.

Refunds

Once we receive and evaluate your claim, we will notify you of the outcome. If approved, our customer support team will guide you through the next steps and provide a way forward.

Cancellations

Once an item has been shipped, cancellation is not possible.

Custom and special orders may be cancelled within 24 hours of order placement only. After this period, cancellations will not be accepted.